Portfolio Featured Redesigning the Dasher Support Experience This case study outlines my complete redesign of DoorDash's Dasher support experience, introducing a centralized content hub and issue-oriented information/UX to expedite resolutions and enhance user satisfaction.
Portfolio Featured Post Checkout: Reducing Anxiety for the Order Tracker Experience This case study shows my methodology for rapid and iterative concept development. For this project, I created 23 design approaches to test and uncover the most effective solution to reduce anxiety for consumers during the order tracker experience.
Portfolio Featured Acrisure: Increasing +20% net new revenue with an AI-First CRM Founding Product Designer for Acrisure where I led the product strategy to develop a multi-tenant platform that utilized AI/ML to drive net new revenue by enhancing the prospecting capabilities of over 3,000 global insurance agents.
Portfolio Acrisure: Exploratory Research A research and design case study for the 6th largest brokerage in the world.
