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Redesigning the Dasher Support Experience

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Redesigning the Dasher Support Experience

This case study outlines my complete redesign of DoorDash's Dasher support experience, introducing a centralized content hub and issue-oriented information/UX to expedite resolutions and enhance user satisfaction.

Post Checkout: Reducing Anxiety for the Order Tracker Experience

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Post Checkout: Reducing Anxiety for the Order Tracker Experience

This case study shows my methodology for rapid and iterative concept development. For this project, I created 23 design approaches to test and uncover the most effective solution to reduce anxiety for consumers during the order tracker experience.

Acrisure: Increasing +20% net new revenue with an AI-First CRM

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Acrisure: Increasing +20% net new revenue with an AI-First CRM

Founding Product Designer for Acrisure where I led the product strategy to develop a multi-tenant platform that utilized AI/ML to drive net new revenue by enhancing the prospecting capabilities of over 3,000 global insurance agents.

Practice Project: Using AI to Predict the Hourly Energy Output of a Power Plant

Practice Project: Using AI to Predict the Hourly Energy Output of a Power Plant

In this practice project, we build an AI model to predict the electrical energy output of a Power Plant.

Acrisure: Exploratory Research

Acrisure: Exploratory Research

A research and design case study for the 6th largest brokerage in the world.

What is grounded theory? Unearthing insights in qualitative and quantitative research

What is grounded theory? Unearthing insights in qualitative and quantitative research

How to find dynamite theories in large amounts of data.