Currently at DoorDash
I design systems where humans, AI agents,
and automation work together.
…and I mentor designers to use AI at scale and ship clean code.
Brennan Martin
Staff Product Designer, AI Enablement
I’ve been a design engineer since 2018. I learned to code because I wanted to see inside the box before I tried to think out of it. Every unexpected win I’ve had came from getting curious about something technical that wasn’t strictly my job.
Currently, I lead design for DoorDash’s AI-native support tooling and contact center, helping agents resolve millions of cases.
Last 6 months
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One global AI-native contact center across markets instead of several — led a 7-person design team to ship it.
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Built the AI-native design framework designers use to prototype in code and push to production — 9 contributors (6 designers) · 146 PRs · 130 merged.
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Built an AI case assistant that cut the steps a human agent takes to resolve a case from a dozen to a few, freeing agents to focus on the human moments.
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Increased AI semi-autonomous case assistance coverage from 46% to 89% by implementing a workflow prediction and agentic case work feature.
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Personally shipped 85 PRs — 82% substantial or complex, only 4% minor fixes.
Selected case studies
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Astra global rollout
Led a 7-person design team to ship the unified contact-center platform across DoorDash and Wolt, released globally by end of June 2026.
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Pace Car framework
Wrote the team’s two-lane workflow so designers can prototype and validate UX in code without touching production.
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AI copilot (DashPilot) and THQ
Built the AI agent copilot that took workflow coverage from 46% to 89% of cases, freeing agents to focus on the human moments.
What people say
"Brennan pairs vision with a very fast GTM and he's very quick to iterate, mock up designs, bring people along."
"He's done an awesome job stepping in to keep the team running and going in the many, many quarters that we have not had a PM. I've appreciated how leaned in he's been and how company-first he's been along the way, even despite having far more asked of him than is reasonable for most designers."
"He's been pivotal in getting dozens of people set up with development environments for working on DoorDash web-based projects. He recommends the most AI tools, and he does it proactively, really caring that people have awareness of the things they can use to go faster."