Portfolio Featured Redesigning the Dasher Support Experience This case study outlines my complete redesign of DoorDash's Dasher support experience, introducing a centralized content hub and issue-oriented information/UX to expedite resolutions and enhance user satisfaction.
Portfolio Featured Post Checkout: Reducing Anxiety for the Order Tracker Experience This case study shows my methodology for rapid and iterative concept development. For this project, I created 23 design approaches to test and uncover the most effective solution to reduce anxiety for consumers during the order tracker experience.
Portfolio Featured Acrisure: Increasing +20% net new revenue with an AI-First CRM Founding Product Designer for Acrisure where I led the product strategy to develop a multi-tenant platform that utilized AI/ML to drive net new revenue by enhancing the prospecting capabilities of over 3,000 global insurance agents.
Blog Practice Project: Using AI to Predict the Hourly Energy Output of a Power Plant In this practice project, we build an AI model to predict the electrical energy output of a Power Plant.
Portfolio Acrisure: Exploratory Research A research and design case study for the 6th largest brokerage in the world.
Blog What is grounded theory? Unearthing insights in qualitative and quantitative research How to find dynamite theories in large amounts of data.
