Skills built

How the skills were built

1. 2022–today · AI-native platformsNow

   DoorDash · San Francisco

   Staff Product Designer, AI Enablement (Mar 2026–Present) · Senior Product Designer (Apr 2022–Mar 2026)

   • Led a 7-person design team to build and ship the contact-center platform that supports every DoorDash and Wolt customer case globally — internally called Astra, replacing the legacy THQ (DoorDash) and Converse (Wolt) tools; released on the production branch by end of June 2026.
   • Wrote the team's Pace Car workflow so designers can prototype and validate UX in code on a shared integration branch while production stays protected; approved work is re-cut as small, reviewable slices onto the production branch. 9 contributors shipped 146 code changes to the integration branch in the first half of 2026; 130 were merged.
   • Personally wrote and merged 85 engineering pull requests in the first half of 2026; 82% were substantial, complex changes (not minor fixes).
   • Owned the homegrown contact-center platform — internally THQ (Teammate Headquarters) — migrating support operations off Salesforce and consolidating customer, dasher, and merchant workflows into one tool.
   • Built DashPilot, an AI agent copilot prototype that used retrieval over 118 internal workflows and 600 knowledge-base articles to recommend next actions. The prototype catalyzed a new workstream pulled forward two quarters on the roadmap.
   • Ran Studio AI Day: a workshop that taught 54 designers to work in code on any web app in the monorepo, with 9 designers merging their first code change to production.

2. 2020–2022 · AI product design

   Acrisure · Austin, TX / Denver, CO

   Principal Product Designer, Manager (Oct 2020–Apr 2022) · Lead Product Designer (May 2020–Oct 2020)

   • Principal and lead designer at Acrisure, the 6th-largest insurance brokerage in the world, focused on human-centered AI: lookalike models, supervised and unsupervised learning, predictive analytics, and benchmark analysis.
   • Led design initiatives and managed a small team of designers.

3. 2018–2020 · Design + code

   Arrow Electronics · Denver, CO

   Design Engineer (Jun 2018–May 2020)

   • Designer, researcher, and Angular front-end developer building enterprise resource planning (ERP) applications for a Fortune 50 electronics distributor — freight, logistics, and reporting with global impact across international markets.
   • Introduced human-centered design and design thinking, shifting product development from requirement-driven to user-driven roadmaps.

4. 2017–2018 · Enterprise systems

   Open Systems Technologies

   Senior Product Designer (Jul 2017–Jun 2018)

   • Designer on the OpenDigital team, designing and executing complex enterprise architectures for Fortune 500 clients to meet system, business, and user needs.

5. 2016–2017 · Mobile & consumer

   Whirlpool · Deloitte Digital

   UX Designer, Whirlpool (Mar 2016–Feb 2017) · Senior Product Designer, Deloitte Digital (Feb 2017–Jul 2017)

   • At Whirlpool: pioneered smart kitchen innovations across mobile apps for the Whirlpool family of appliance brands (Whirlpool, Maytag, KitchenAid, and JennAir).
   • At Deloitte: built a statewide web application for the State of Michigan that made it easier for residents to apply for state-issued benefits.

6. 2014–2016 · UX foundations

   BISSELL · MLive Media Group · Ebus Innovations

   Digital Specialist, BISSELL (Mar–Dec 2014) · UX Designer, MLive (Dec 2014–Aug 2015) · UX Designer, Ebus (Aug 2015–Mar 2016)

   • UX research, visual design, and digital craft across consumer, news media, and innovation contexts. The first three roles that taught me how to ship.

7. Design + IT education

   DePauw University · Grand Rapids Community College

   Bachelor, Digital and Visual Communications (DePauw) · Information Technology (GRCC)